Thank you for shopping at our boutique. We want you to be completely satisfied with your purchase, and in the event that you need to return an item, please carefully review our return policy.
All returns must be made within 14 days from the date of purchase, and the item must be in its original condition with all tags and labels still attached. The item must not have been worn, washed, altered, damaged or pet hair. We do not offer exchanges. To initiate a return, please contact our customer service team within the 14-day period via northernlts23@yahoo.com Please provide your order number and a brief explanation of the reason for the return. Our customer service team will provide further instructions on how to proceed.
Please note that you are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping method to ensure the safe return of the item, and be sure to securely package it to prevent any damage during transit.
Refunds will be issued in the form of a gift card for Northern Lights Boutique, our online store. The gift card will be issued for the full purchase amount of the returned item(s) and sent to the email address associated with your original purchase. Please allow up to 7 business days for the gift card to be processed and delivered to your email. We do not offer cash refunds or refunds to original payment methods. The gift card has no expiration date and can be used for multiple transactions until the full amount is utilized.
Items purchased at discount of 30% or more and items in the SALE section are FINAL SALE!
SHIPPING
Thank you for choosing Northern Lights Boutique! We want to ensure a smooth and satisfactory shipping experience for all our customers. We use USPS-Standard Shipping which is calculated and added at checkout depending on the size of your package and the delivery location. All packages are shipped from our location within 1-2 business days after your order is received.
If you place multiple orders within one day we will automatially combine your orders and we will prorate shipping cost. No need to email us!
Additionally, we are not responsible for any delays caused by our mail carriers USPS. We will not refund shipping charges if the carriers do not meet their guaranteed shipping times. If your items are not delivered on time, please contact the carrier directly for assistance. Thank you for your cooperation and understanding.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to us at northernlts23@yahoo.com. We appreciate your support!
